Orders

What do the order statuses mean?

Last updated: Oct 25, 2026

Every order has two separate statuses: payment and delivery.

Payment statuses

Pending: Payment has started but its result isn't verified yet. Don't pay again in the meantime.
Awaiting bank transfer: A bank transfer instruction was created; our team hasn't verified the bank movement yet.
Paid: The payment is verified.
Failed / Expired: The payment wasn't completed. Before starting a new payment, check with your bank whether you were charged.
Partially refunded / Refunded: Part or all of the payment was refunded.
Disputed: The cardholder or bank has disputed the payment.

Not submitted: Delivery doesn't start until payment is verified.
Queued / In progress: The order has been or is about to be sent to the provider.
Partially completed: Part of the quantity was delivered; the remainder is shown in the order details.
Completed, Failed, Cancelled
Under review: We didn't get a clear answer from the provider. To avoid a duplicate delivery, the order isn't retried automatically; our team checks it.

You will see the same labels on the order page in your account.

Pending
The payment result isn't verified yet. Don't pay again.
Awaiting bank transfer
The order starts after the bank transfer is verified.
Paid
Payment verified. Delivery status is shown separately.
Failed
The payment wasn't completed. If your bank shows a charge, open a ticket before paying again.
Expired
The payment wasn't completed in time.
Partially refunded
Part of the payment was refunded.
Refunded
The full payment was refunded.
Disputed
The cardholder or bank has disputed the payment.

Not submitted
Delivery doesn't start until payment is verified.
Queued
The order is about to be sent for delivery.
In progress
Delivery is in progress. Last checked: —.
Partially completed
Part of the quantity was delivered. Remaining: —.
Completed
The provider reported the order as completed.
Failed
Delivery couldn't be completed; our team will contact you.
Cancelled
The order was cancelled.
Under review
We didn't get a clear answer from the provider; to avoid a duplicate delivery the order isn't retried automatically and our team is checking it.