Version 1.0 · Effective date: 17 October 2026
This English text is a translation of the Turkish original. If the two differ, the Turkish text prevails, without limiting any rights you have under laws that cannot be set aside by agreement.
Scope: This form contains the information that must be given to you before the contract is concluded for orders placed on the zolpix.com website. It has been prepared in accordance with Article 48 of Consumer Protection Law No. 6502, Article 5 of the Distance Contracts Regulation and Law No. 6563 on the Regulation of Electronic Commerce. The information specific to your order (package, quantity, target link, price, payment method) is shown on the checkout page together with this form and forms part of it. You cannot place an order without confirming on the checkout page that you have read this form.
In brief
- The Seller's details and contact details are in sections 1 and 2.
- The service you buy is the provision, for a social media account or content, of engagement in the quantity stated in the package; it starts automatically after your payment has been verified.
- The amount you pay is the total amount shown on the checkout page, including taxes; there are no additional fees.
- Because you request, by ticking a separate box on the checkout page, that performance start immediately, you have no right of withdrawal once performance has begun. Before performance begins, you can withdraw within 14 days. If you live in the European Union, a different rule applies (9.5).
- If the service is not performed on time, in full and in accordance with the package terms, you can exercise your rights regarding defective services (7.4).
- The amount you paid for any part that cannot be delivered is refunded.
1. Seller details
- Trade name: zolpix L.T.D.Ş
- Address: Şile, İstanbul, Türkiye
- Email: info@zolpix.com
- Website: zolpix.com
2. Contact for complaints and support
- Email: info@zolpix.com
- Other channels published on the site: live support, the contact form and, for account holders, support tickets in the account.
3. Main characteristics of the service
3.1. The service is the provision, for an account or content whose link you give on social media platforms such as Instagram, TikTok, YouTube, X, Facebook and Telegram, of engagement such as followers, subscribers, members, likes, views, comments, reach, saves or shares in the quantity stated in the package you choose. It is a one-off service; it does not include a subscription or automatic renewal.
3.2. The service is performed electronically through the SMM service providers with which Zolpix has an agreement. No physical product is sent.
3.3. Each package's start time, delivery time, refill condition, refund condition and notes are shown on the package page and the checkout page, before payment. These terms, as they stand at the time of the order, apply to your order.
3.4. Apart from what is expressly stated in the package terms, no commitment is given about the nature of the accounts that carry out the engagement, how long the engagement lasts, or its effect on your account's reach, visibility, income or platform algorithms.
3.5. Zolpix is not affiliated with the platforms. The platforms' rules may restrict buying engagement, and platforms may remove engagement; complying with these rules is your responsibility.
3.6. For the service, the target must be public and the link must be of the type the package requires (profile, post, video, channel, etc.). Your social media password or verification code is never requested.
4. Price
4.1. The total amount shown on the checkout page is the total price, including all taxes, that you will pay. No additional amount such as a shipping, service or transaction fee is charged.
4.2. The base price is in Turkish lira. When payment in USD or EUR is offered, the amount to be charged and the exchange rate applied are shown before payment. The amount shown is valid for the period stated on the page; if the period expires, your confirmation is requested again for the current amount.
4.3. Please note that your bank may apply exchange rate differences or fees when you pay in a foreign currency or with a card issued abroad; these fees are not charged by Zolpix.
5. Cost of the means of distance communication
There is no additional cost for placing the order over the internet apart from your usual internet connection charges.
6. Payment information
- Card: Payment is made on the payment page of the contracted payment institution. Your card details are not passed to Zolpix and are not stored by Zolpix.
- Bank transfer (havale/EFT): Offered only in Turkish lira and only on the Turkish-language site. You make the payment according to the account, amount and description shown in the payment instructions and send the bank transfer notification. Payment is finalised when our team verifies the bank transaction. If no bank transfer notification is made within the period shown in the instructions (72 hours as at the date of this version), the wait for payment ends and the order is closed as unpaid; if you have made a notification within that period, your payment remains open until our team's review is concluded.
- Account balance: Can be used by account holders with a verified email address for orders with an amount in Turkish lira.
- Payment in crypto-assets is not accepted.
7. Performance (delivery) information
7.1. Delivery starts after your payment has been finalised. The start and delivery times are shown in the package terms. The delivery time shown (labelled "Completion time" on the site) is the maximum time within which the order will be completed.
7.2. The payment status and the delivery status are shown separately. Account holders follow their orders in their account; guest buyers follow them on the Order tracking page, using the time-limited link sent to their email address.
7.3. If performance of the service becomes impossible, you are notified by email within three days of the date this is learned, and the price of the part that cannot be performed is refunded within 14 days at the latest.
7.4. If the service is not performed within the time in the package terms, is performed incompletely or does not conform to the package terms, the service is deemed defective (Law No. 6502 Art. 13). In that case, under Article 15 of Law No. 6502, you can choose one of the following rights: re-performance of the service (e.g. completion of the missing part), a price reduction proportionate to the defect, or rescission of the contract; the remedy you choose is provided. Your right to compensation under the general provisions of law is reserved.
8. Resolution of complaints
You can send your complaints through the channels in section 2. Your complaint is reviewed and you are notified of the outcome. Payment and delivery issues are decided by our team, not by the AI assistant.
9. Right of withdrawal
9.1. You have the right to withdraw from the contract within 14 days of the day it is concluded, without giving any reason and without paying any penalty.
9.2. When the right of withdrawal cannot be exercised: Under sub-paragraphs (ğ) and (h) of the first paragraph of Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form or for services whose performance begins with your consent before the withdrawal period ends. On the checkout page, by ticking a separate box that is not pre-ticked, you expressly request that performance of the service start within the withdrawal period, immediately after your payment is finalised, and you acknowledge that you will lose your right of withdrawal once performance has begun. An order cannot be placed unless this box is ticked; your consent is stored with your order, together with the time of consent and the version of the text consented to.
9.3. You can therefore exercise your right of withdrawal until performance begins; for example, while the delivery status is "Not submitted" or while your bank transfer payment has not yet been verified. Once performance has begun, the right of withdrawal cannot be exercised; however, your right to a refund for the undelivered part is reserved.
9.4. If you exercise the right of withdrawal, the full price collected is refunded within 14 days at the latest of the date your notice reaches us, in a manner appropriate to the payment method you used and without any cost to you. Bank transfer payments are refunded to a bank account, notified by you, belonging to the account holder who made the payment. Because the service involves no return of goods, there is no carrier information.
9.5. Consumers living in the European Union: If your habitual residence (the place where you permanently live) is in a member state of the European Union, the following rule applies instead of sections 9.2 and 9.3: you can exercise your right of withdrawal until the service has been fully performed. Once a service whose performance began at your express request and with your acknowledgement on the checkout page has been fully performed, the right of withdrawal cannot be exercised (Directive 2011/83/EU Art. 16(a)). If you withdraw while performance is in progress, you pay the price of the part performed up to the moment your notice of withdrawal reaches us, calculated in proportion to the whole of the contract (Art. 14(3)); this amount is deducted from the price you paid, and the rest is refunded within the period and by the method in section 9.4.
10. Address for notices of withdrawal
- Email: info@zolpix.com
- Postal address: Şile, İstanbul, Türkiye
You may use the withdrawal form attached to the Distance Sales Agreement; its use is not mandatory.
11. Security deposit
No security deposit is required from you.
12. Technical information
12.1. An up-to-date web browser is enough to place an order; you do not need to install any software. For the service to be delivered, the target must exist on the relevant platform and be public.
12.2. Steps for concluding the contract: (1) you choose a package and add it to the cart; (2) on the checkout page, you enter your email address or sign in, and choose the target link and the payment method; (3) you check the order summary, the total amount and the package terms and, if necessary, go back to your cart and your links to correct any input errors; (4) you confirm that you have read this form, accept the Distance Sales Agreement and the Terms of Use, tick the separate consent box for the immediate start of performance, and indicate that you have read the Personal Data Processing Notice and the Privacy Policy; (5) you press the "Place order" button, which creates an obligation to pay.
12.3. This form and the Distance Sales Agreement are stored with your order in the version you accepted. Before your order is passed to the SMM service provider, they are sent to you in the order confirmation email, together with the information specific to your order. Earlier published versions remain accessible on this page by version number.
13. Disputes
In disputes, you can apply, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee of your place of residence or of the place where you carried out the transaction, and, in disputes exceeding these limits, to the consumer court. Before filing a case at the consumer court, applying to a mediator is mandatory. You can also make your applications through the e-Government Gateway (e-Devlet).
