Terms of Use | Zolpix

Version 1.0 · Effective date: 17 October 2026

This English text is a translation of the Turkish original. If the two differ, the Turkish text prevails, without limiting any rights you have under laws that cannot be set aside by agreement.

Scope: These terms apply to the use of the zolpix.com website and the services on it (browsing, accounts, ordering as a guest or account holder, account balance, support and live support). The Pre-Contractual Information Form and the Distance Sales Agreement also apply to every order; the rules on cancellation, refunds and withdrawal are in the Refund and Cancellation Policy. If these documents conflict, then as regards orders, the Distance Sales Agreement and the provisions of consumer legislation that are more favourable to you prevail.

In brief

Zolpix sells one-off engagement packages (followers, likes, views, etc.) for social media accounts and content; delivery is made automatically through the service providers we work with.
Zolpix is not affiliated with any social media platform. Complying with the platforms' rules and being authorised for the account you order for are your responsibility.
We will never ask for your social media password. A public link is enough for the service.
Before payment, you see the total amount and the package's actual terms (start, delivery, refill, refund); the terms published at that moment apply to your order.
Apart from what is stated in the package terms, we make no promises about how long the engagement will last, where it comes from or its effect on your account (reach, income, algorithm, etc.).
In disputes, you can apply to the consumer arbitration committee or the consumer court.

1. Parties and definitions

1.1. These terms apply between the user of the site ("you") and the following business, which operates the zolpix.com website ("Zolpix", "we"):

Trade name: zolpix L.T.D.Ş
Address: Şile, İstanbul, Türkiye
Email: info@zolpix.com

1.2. In these terms:

Platform: social media services independent of Zolpix, such as Instagram, TikTok, YouTube, X, Facebook and Telegram.
Target: the platform account (profile, channel, page, group) or content (post, video, etc.) whose link you give in the order.
Package: the sale of a specified quantity of engagement for a specified platform and service, at the price and on the terms shown on the page.
Package terms: the start time (labelled "Start time" on the site), delivery time (labelled "Completion time" on the site), refill condition, refund condition and notes shown on the package page and the checkout page.
SMM service provider: a third-party service provider with which Zolpix has an agreement for delivering orders.
Balance: the amount held in Turkish lira in an account, which can be used only for orders on Zolpix.

2. Description of the service

2.1. Zolpix sells one-off digital service packages for the provision, for a target on a platform, of engagement such as followers, subscribers, members, likes, views, comments, reach, saves or shares, in the quantity stated in the package you choose. The platforms and services available for sale are those shown on the site as available to buy; those shown as "Coming soon" are not sold.

2.2. The service is performed automatically, after your payment has been verified, through the SMM service providers with which Zolpix has an agreement. No physical product is sent. There is no subscription, automatic renewal or recurring payment.

2.3. The scope of a package is determined by the package terms. The package terms published at the moment you place your order apply to your order; later changes made by Zolpix do not affect orders already placed.

2.4. Apart from what is expressly stated in the package terms, Zolpix makes no commitment about the nature of the accounts that carry out the engagement (e.g. whether they belong to real persons or are active), how long the engagement lasts, or its effect on the target's reach, visibility, appearance in recommended or explore sections, organic follower growth, income, sales, verification badge or platform algorithms.

3. Independence from platforms and platform rules

3.1. Zolpix is not affiliated with Instagram, TikTok, YouTube, X, Facebook, Telegram or any other platform named on the site, and is not sponsored, endorsed or authorised by these platforms. Platform names and logos belong to their owners and are used only to indicate which platform the service is for.

3.2. The platforms' own terms of use may restrict buying engagement or increasing it by artificial means. For this reason, platforms may remove engagement or restrict an account. Assessing and complying with the target platform's rules before placing an order is your responsibility.

3.3. Actions taken by platforms at their own discretion (such as removing engagement or restricting or closing an account) are not under Zolpix's control. Zolpix cannot be held liable for the consequences of such actions unless Zolpix is at fault. Your refill rights under the package terms and your rights under consumer legislation are reserved.

3.4. Within the meaning of Law No. 5651, Zolpix is a content provider responsible only for the content it prepares itself on the site. Zolpix is not the owner of, or responsible for, the content on targets; the target owner and the person placing the order are responsible for the lawfulness of that content.

4. Who may use the site

4.1. To place orders and create an account, you must be at least 18 years old and have the capacity to understand and judge your actions.

4.2. If you place an order for commercial or professional purposes (e.g. as an agency), the provisions specific to consumers do not apply to you; the other provisions of these terms apply.

5. Accounts and guest purchases

5.1. You can place an order without creating an account, using only your email address. You can follow your guest order on the Order tracking page using the time-limited link sent to your email address.

5.2. When creating an account, you must give a correct name and an email address that belongs to you and that you can access. To use the account balance and to open support tickets, you need to verify your email address.

5.3. Keeping your password secret and not sharing it with anyone is your responsibility. If you think your account has been used without your permission, change your password, sign out of other devices in the active sessions section of your account settings and tell us immediately.

5.4. In the event of a serious or repeated breach of these terms, suspected fraud (e.g. use of a payment instrument belonging to someone else) or a legal requirement, Zolpix may suspend or close your account. We will notify you of this with reasons, unless doing so would obstruct an investigation or a legal obligation; you can challenge our decision at info@zolpix.com. When an account is closed, your unused balance is refunded under the Refund and Cancellation Policy, unless there is a legal obstacle.

5.5. You can ask for your account to be closed at any time by writing to info@zolpix.com from your registered email address.

6. Orders and the target link

6.1. You choose a package and add it to the cart; you enter the target link on the checkout page. The checkout page shows the order summary, the total amount, the package terms and the contract texts.

6.2. With regard to the target link:

The link must be correct and of the type the package requires (profile, post, video, channel, etc.), and the target must be public.
The target must belong to you, or you must have obtained the owner's permission to place the order.
Until delivery is complete (and, if refill applies, for the refill period), you must not make the target private, delete it or change its username.
You must not receive the same type of engagement for the same target from another source at the same time; otherwise, the delivered quantity cannot be measured correctly.

6.3. If, because these rules are not followed, delivery cannot be made, is measured short or is made to another target, this is not a failure of performance by Zolpix. If you notice an incorrect link before delivery starts, write immediately to info@zolpix.com or through our support channels; if delivery has not started, we will correct the link or cancel the order and refund your payment.

6.4. Zolpix may refuse or cancel an order before delivery starts in the following cases, and in that case refunds the full amount you paid:

the target or content is unlawful, or there is use contrary to the prohibitions in section 11,
the target is inaccessible or private, or the link is invalid,
there are signs of fraud in the payment,
the service cannot be provided by the SMM service providers,
there is an obvious price or system error that anyone would recognise.

7. Prices, currency and coupons

7.1. The base price of packages is in Turkish lira. The prices on the site and the total amount on the checkout page include taxes; Zolpix does not charge any additional shipping, service or transaction fee.

7.2. USD and EUR amounts are shown for information, together with the date of the rate, when a valid exchange rate is available. Changing the display currency does not change the amount charged. The currency in which you will be charged and the amount are shown on the checkout page before payment.

7.3. The amount and exchange rate shown on the checkout page are valid for the period stated on the page. If the period expires or the price changes, the current amount is shown and your confirmation is requested again; the amount is not changed without your confirmation.

7.4. Exchange rate differences and fees that your bank may apply when you pay in a foreign currency or with a card issued abroad are outside Zolpix's control.

7.5. The validity period, usage limit and, if any, per-person limit of coupons are shown when the coupon is applied. Coupons cannot be exchanged for cash or transferred to the balance.

8. Payment

8.1. Payment methods and rules are set out in detail in the Distance Sales Agreement and the Pre-Contractual Information Form. In summary:

Card: Your card details are entered on the payment page of the contracted payment institution; Zolpix does not see or store your card number or security code.
Bank transfer (havale/EFT): Offered only in Turkish lira and only on the Turkish-language site. Delivery starts after our team has verified the bank transaction.
Account balance: Can be used by account holders with a verified email address for orders with an amount in Turkish lira.
Payment in crypto-assets is not accepted.

8.2. Your payment is finalised by a verified notification from the payment institution, by a query to the payment institution, or by our team's verification of the bank transaction. Only after that is the order treated as "paid". Returning to the site from the payment page is not, on its own, proof of payment.

9. Delivery and order statuses

9.1. Delivery starts after your payment has been verified. The delivery time shown in the package terms is the maximum time within which the order will be completed; if it is exceeded, you can exercise your rights under section 4 of the Refund and Cancellation Policy.

9.2. The payment status and the delivery status are shown separately. The delivery statuses are: Not submitted, Queued, In progress, Partially completed, Completed, Failed, Cancelled and Under review. In the "Under review" status, because no clear answer was received from the service provider, your order is not retried automatically, to avoid a duplicate delivery, and is checked by our team.

9.3. Completion of delivery is recorded according to the SMM service provider's report. You can send any objection to the result through our support channels; we will tell you the outcome of our review.

10. Refill, cancellation, refunds and withdrawal

The rules on refill, cancellation, refunds and the right of withdrawal are in the Refund and Cancellation Policy and the Distance Sales Agreement. In particular: because performance of the service begins with your express consent before the withdrawal period ends, the right of withdrawal cannot be exercised once performance has begun (Distance Contracts Regulation Art. 15). Your right to a refund for the undelivered part, and your rights under Law No. 6502 where the service is performed late, incompletely or contrary to the package terms, are reserved. If your habitual residence is in a member state of the European Union, Article 7.6 of the Distance Sales Agreement applies with regard to the right of withdrawal.

11. Prohibited uses

You may not use the site and the services for the following purposes:

placing an order for a target belonging to someone else without the owner's permission, or harassing someone else or damaging their reputation;
promoting or spreading unlawful content (e.g. fraud, illegal betting, drugs, violence or hate speech, child abuse, terrorist propaganda, or content that infringes personality rights or intellectual property rights);
use intended to mislead the public on matters such as elections, health, finance or public safety;
using the engagement you buy to mislead consumers in breach of the legislation on commercial advertising and unfair commercial practices; compliance with that legislation is your responsibility;
using a payment instrument belonging to someone else, making unjustified payment disputes (chargebacks), or placing orders for fraudulent purposes;
sending excessive requests to the site with automated tools, trying to bypass security measures or access another person's account, or uploading harmful files;
misusing live support, the AI assistant or the support channels (e.g. trying to make the assistant go beyond its instructions, or insulting our team);
impersonating Zolpix, or asking others for passwords or payments in Zolpix's name.

In the event of a breach of these prohibitions, we may refuse or cancel the order before delivery starts (with a refund of the payment), suspend or close the account under section 5.4 and, where necessary, report the matter to the competent authorities.

12. Account balance

12.1. The balance is held in Turkish lira. A balance top-up is added to your account once, after your payment has been verified. The top-up amount must be within the minimum and maximum limits shown on the top-up page.

12.2. The balance can be used only for orders on Zolpix; it cannot be transferred to another account, no interest accrues on it, and you cannot pay partly by card and partly with balance. Refunds of unused balance are limited to the cases in the Refund and Cancellation Policy.

12.3. Every transaction in your balance (top-up, spending, refund, adjustment) is shown in the balance history in your account. If an incorrect entry is noticed, our authorised team corrects it with an adjustment entry stating the reason, and that entry appears in your balance history.

13. Live support and the AI assistant

13.1. When the AI assistant is active in live support, the assistant gives the first reply and says so clearly. The assistant relies only on the package, price, terms and help information that Zolpix has published on the site; it cannot see your orders, payments or account and does not make decisions about them.

13.2. The assistant's replies are generated automatically and may contain errors. The prices and terms that apply to your order are only those shown on the package page and the checkout page; a reply by the assistant that contradicts them does not constitute a binding offer or commitment by Zolpix. You can switch to our team at any time with the "Talk to a person" option.

13.3. Do not write passwords, card details or unnecessary personal information in live support. Details of how live support handles personal data are in Annex 1 to the Personal Data Processing Notice.

14. Intellectual property

The Zolpix name and logo, design, texts, images and software on the site belong to Zolpix or its licensors. Apart from your ordinary use of the site, you may not copy, reproduce or use them for commercial purposes without our written permission.

15. Limits of liability

15.1. Zolpix is obliged to perform the service in accordance with these terms, the package terms and the Distance Sales Agreement.

15.2. For users who are not consumers, Zolpix's liability arising from an order is limited to the price of that order, except in cases of intent and gross negligence and damage to life, health or personality rights. For consumers, Zolpix is liable in accordance with Law No. 6502 and the general provisions of law. Unless it is at fault, Zolpix is not liable for actions taken by platforms at their own discretion or for changes in the target account's reach.

15.3. The site may be temporarily unavailable because of maintenance, updates or technical faults. If payment has been taken during that time, your order is performed or refunded in accordance with these terms.

16. Force majeure

During events beyond the parties' control, such as natural disasters, war, epidemics, widespread power or internet outages, decisions of competent authorities, or technical changes by platforms that generally prevent the service, the parties' obligations are suspended. The price of orders that cannot be performed for this reason is refunded under the Refund and Cancellation Policy.

17. Notices and records

17.1. We send our notices to you to the email address registered in the order or in your account, or by displaying them on the site or in your account. You can send your notices to us at info@zolpix.com or through the support channels published on the site.

17.2. Zolpix's order, payment, delivery and correspondence records may be submitted as evidence in disputes. Your right to submit evidence to the contrary is reserved.

18. Changes

18.1. We may update these terms. The current version is published on this page with its version number and effective date.

18.2. Changes apply to orders placed after the effective date; your earlier orders are subject to the version you accepted at the time of the order. We notify you of changes that materially affect the account relationship, before they take effect, by email or on the site; if you do not accept them, you can close your account.

19. Governing law and dispute resolution

19.1. These terms are governed by the law of the Republic of Türkiye.

19.2. If you are a consumer, in disputes you can apply, within the monetary limits announced each year by the Ministry of Trade, to the consumer arbitration committee of your place of residence or of the place where you carried out the transaction, and, in disputes exceeding these limits, to the consumer court (Law No. 6502 Art. 68 and Art. 73). Before filing a case at the consumer court, applying to a mediator is mandatory (Law No. 6502 Art. 73/A). You can also make your applications through the e-Government Gateway (e-Devlet).

19.3. If your habitual residence is in a country of the European Union, the rights granted to you by the consumer law of that country that cannot be excluded by contract are reserved.

19.4. In disputes between us and users who are not consumers, the courts and enforcement offices of the place where Zolpix has its registered office have jurisdiction.

20. Contact

For questions, you can write to info@zolpix.com or use the live support and contact form on the site.