Payments and balance
My payment shows as pending or failed
Pending
If the payment provider hasn't sent a final result yet, the payment shows as pending. Don't pay again in the meantime; you could be charged twice. You can use Check status again on the payment result page, or look at the order page a few minutes later.
Failed or expired
If the payment wasn't completed, the order isn't sent for delivery. If your bank shows a charge, open a support ticket with your order number before paying again.
Why isn't the "success" screen in my browser enough?
Returning from the payment provider's page isn't proof of payment on its own. We confirm payments using the provider's verified notification or a status query.
